Yes, we offer 24/7 non-emergency medical transportation services.

B.I.Medserve Medical Transportation provides non-emergency medical transportation, wheelchair transportation, stretcher transportation, and other specialized medical transportation services.

Yes, you can book a ride with us online through our website or app. You can also call our customer service number to schedule a ride.

Yes, our services are door-to-door, meaning we will pick you up from your location and drop you off at your desired destination.

Yes, you can bring a family member or caregiver with you during your ride. We accommodate any special needs or requests.

We recommend scheduling your ride at least 24 hours in advance. However, we can accommodate last-minute requests depending on availability.

The cost of a ride with B.I.Medserve depends on the distance, type of transportation, and any additional services required. Please contact our customer service for a quote.We charge a pick-up fee of $50 for wheelchair transportation and $35 for ambulatory transportation. Additionally, there is a per-mile charge of $3.00 for wheelchair transportation and $2.50 for ambulatory transportation. We prioritize transparency in all our operations and take pride in offering an instant, accurate cost estimate at the time of booking. Use the “make a reservation” feature on our website to determine the approximate cost of your trip

For private insurance, please obtain a pre-authorization letter from your insurer. For Medicaid in our served markets, payments are facilitated exclusively through a broker; contact your local broker to book a Medicaid trip “You can always request them to use B.I.Medserve if we are not in-network, but it doesn’t mean they will approve.”. For all other insurance plans, please provide us with a pre-authorization letter from your insurer. Additionally, we offer private pay options for your convenience. We also offer private pay options.

Yes, we specialize in non-emergency medical transportation services .

We understand that schedules may need to be adjusted, and we strive to be flexible. We appreciate advance notice. If you provide us with 24 hours or more notice, there is no charge for changing or canceling a trip. For cancellations made without this notice, there is a $25 charge. We do not charge for changes, but due to a busy schedule, we may not always be able to accommodate last-minute adjustments. In the event of a no-show, where a vehicle is dispatched but no one arrives, we will charge a fee. This fee is half the trip cost for return trips and the full cost for one-way trips.

Currently, we accept Visa, MasterCard, American Express, cash, or check. Our drivers can collect payments only in cash or by check.

Yes. However, if you need a wheelchair we can provide one at a little or no extra cost. Our wheelchair transportation services will get you where you need to go!

Yes, we are equipped to transport passengers who use motorized wheelchairs. Our vehicles are equipped with ramps or lifts to safely accommodate your wheelchair, allowing you to remain seated in it during transportation. Please inform us of your wheelchair dimensions when booking your trip to ensure we can provide appropriate accommodations.